CSIM Breakfast Sessions: Customer and User Experience

In this new CSIM Breakfast session, we'll share real experiences about how companies are listening to, serving, and creating value for their clients and users.

We'll discuss practices that work, recurring friction points, and opportunities to improve services, processes, and relationships across the entire real estate value chain.

This is not a training or a talk. It's a practical, confidential, and participatory conversation among member companies.

What we'll work on

• Who our client really is: who decides, contracts, pays, and uses.

• Which moments generate the most effort, uncertainty, or loss of trust.

• Which practices are improving the experience.

• Which processes make our work easier but complicate life for the client.

• How to turn real needs and problems into opportunities for improvement.

• Which challenges CSIM could continue working on.

Who is it for?
Professionals from member companies across the real estate value chain who know or influence the client relationship: management, operations, customer service, quality, sales, or product/innovation.

Bring a real experience
We invite you to share a practice that's working, a friction point you haven't yet solved, or an initiative that didn't deliver the expected result.